About Us

The Park Provence Experience

Park Provence consists of 82 beautifully appointed live-in apartments, with an entire floor that caters exclusively to memory care residents. There are 15 different suite floor plans for residents to choose from, and each offers a full kitchen that includes a refrigerator, microwave, pantry, and sink, as well as its own air conditioning unit to control individual climate. Personalized care and support is provided based upon the particular needs of each resident.

Residents that require minimal assistance with day-to-day activities can enjoy an independent lifestyle without the stress of managing a household, while residents with memory impairment are provided with a higher level of assistance and care that includes individualized programs customized to enrich their lives and enable them to function at their highest possible level. Small animals are even accepted at Park Provence- we understand the importance of bringing your best friend along with you! To learn more about our second-to-none amenities, programming, and care, visit our Lifestyle & Amenities page.

Our number one priority is the safety and wellbeing of each one of our Park Provence residents.

Our  Philosophy

Words We Live By

"Several times each day, we answer the question, 'Is this in the best interest of each of our residents?' If the answer is yes, then we can't go wrong. This simple operating philosophy is the secret to our continued success." —David Schonberg, Owner/Operator

Susan Pappalardo

Park Provence, Executive Director

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Susan is a seasoned veteran in the assisted living industry- she served as both an Activities Director and an Executive Director at other communities prior to her start at Park Provence in 2002 and she is known throughout the Northshore for her experience and expertise. Over the many years Susan has spent as head of the Park Provence community, she has worked diligently to build and retain a highly developed management team, most of whom have been with Park Provence since her arrival. Through sound guidance and leadership, Susan has cultivated the excellent reputation that Park Provence has today. Susan graduated from Louisiana State University with a Bachelor of Arts in Political Science. She resides in Mandeville with her family, and she keeps very busy watching over her residents and spending time with her two sons.

Audrey Baker

Park Provence,Director Of Business Development

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Audrey brings years of experience, since 2002, into her role as the Director of Business Development at Park Provence. Described as the quintessential “hostess with the mostest” by all who know her, Audrey’s warm and welcoming demeanor makes Park Provence truly feel like home to residents, team members, and guests. Audrey graduated from Louisiana Tech University with a Bachelor of Arts in Journalism, and served as an Executive Director, Regional Sales Director, and Business Development Director at other assisted living communities before becoming part of the Park Provence family. Audrey is extremely active within the Slidell community- the past President of the Northshore Alzheimer’s Association and current co-chair of the St. Tammany Walk to End Alzheimer's. She has served on the Executive Board of the Louisiana Assisted Living Association (LALA), and the Hospice Foundation of the South. A huge animal lover, Audrey has successfully turned Park Provence into an extremely pet-friendly community with the help of her beloved one-eyed pooch Chloe, who is a constant presence and comfort to the residents of Park Provence. Audrey resides in Slidell with her husband Johnny, with whom she shares four beautiful daughters.

Core Values

We are committed to redefining assisted living and memory care.

We are at the forefront of our industry. We provide the expertise and vision that will advance the assisted living and memory care industry, as well as the vision and impact of our company.

We put our residents and their families first.

Everything we do is in the best interest of our residents, and we engage our residents and their families in every aspect of their care.

We appreciate and value that each resident is unique.

We respect our elders and their life stories. We aim to know each resident on a personal basis, including their histories, families, goals and dreams.

We respect our elders.

We only have team members who appreciate and respect their elders; people who understand that recognizing our residents’ life stories empowers them to provide exceptional care that is personal and meaningful.

We give our best every day of the year.

We provide our best work, care and service every day. How we do business is as important as the business we do.

We support team excellence.

Our success depends on the happiness of every team member. We maintain a work environment that motivates and rewards, and we provide our team members with the education and resources they need to succeed.

We are proud members of our community.

Our business is directly tied to the communities we serve, in which we work and live. We strive to be a good neighbor and true community resource.

We make a difference every day, at every stage of life.

We’re a family of caring, committed individuals. This is more than a job; we have a spirit to serve, and we’re honored to be there for our residents and their families through every stage of care.